Shipping & Returns Policy

Shipping Policy

We ship countrywide across South Africa via PAXI, a courier service through PEP stores. Once your order is dispatched, you will need to collect your package at your nearest PEP store.

Shipping Options & Rates

• Standard Delivery (7-9 business days) — R60
• Express Delivery (3-5 business days) — R110

Please note that delivery times are estimates provided by PAXI and may vary depending on your location.

Returns Policy

Due to hygiene and safety reasons, we do not accept returns or exchanges on any items purchased through our online store. We encourage you to review all product details carefully before placing your order.

If you have any questions about a product before purchasing, please don't hesitate to contact us — we're happy to help!

Damaged Items

We take great care in packaging your order, but if your item arrives damaged, please reach out to us immediately. We will take care of you — you can choose between:

• A full refund for the product, or
• A replacement item

Please note: Refunds apply to the product only. Shipping costs are non-refundable.

To report a damaged item, please contact us with your order number and a photo of the damage and we'll sort it out as quickly as possible.

Contact Us

If you have any questions about your order or our policies, please don't hesitate to get in touch via our Contact page. We're here to help! 💍